How to initiate a return?Updated 9 months ago

Although we're sorry to hear that you're considering a return, we would like for you to be completely satisfied with your purchase, and we're here to assist you through the process.

If you would like to initiate a return, please contact our friendly support team. They will guide you through the necessary steps and provide you with all the information you need to proceed. Our team is dedicated to ensuring that your experience with Suppgrade Labs is smooth and stress-free.

Please contact the Suppgrade Labs customer care at [email protected]. 

Prior authorization from the Customer Experience team and proof of purchase is required for all returns. Only unopened items returned with prior authorization and proof of purchase within thirty (30) days of delivery will be accepted as returns. Suppgrade Labs, in its sole discretion, will either replace or provide a credit for all Products accepted as returns. Reports of damaged Products or order discrepancies must be communicated to Suppgrade Labs within seventy-two (72) hours of delivery in order to qualify for return. All barcodes on product labels must be intact. Products with labels that have been altered in any way are non-returnable.