Do you offer returns?Updated 8 months ago

We appreciate your interest in our return policy at Suppgrade Labs. Your satisfaction is important to us, and we're here to provide you with the necessary information about our returns process.

We do offer returns. If you're not completely satisfied with your purchase, you have a 30-day window from the date of receiving the product to initiate a return. We understand that sometimes products may not meet your expectations, and we want to make the return process as smooth as possible for you.

To start a return, please follow the instructions outlined in our Return Policy section on our website. This page contains detailed information on how to proceed with a return, what items are eligible, and any specific requirements that need to be met. (for example, items must be unopened)

If you have any further questions or need assistance regarding our return policy, feel free to contact our friendly customer support team. We're here to help you every step of the way.

Thank you for choosing Suppgrade Labs for your wellness and lifestyle needs!

If you are dissatisfied with a product and would like to inquire about a return, please contact us via chat or or fill out the contact form.

Our hours are Monday - Thursday: 9:00am - 5:00pm PT or Friday: 9:00am - 4:30pm PT.

Prior authorization from the Customer Experience team and proof of purchase is required for all returns. Only unopened items returned with prior authorization and proof of purchase within thirty (30) days of delivery will be accepted as returns. Suppgrade Labs, in its sole discretion, will either replace or provide a credit for all Products accepted as returns. Reports of damaged Products or order discrepancies must be communicated to Suppgrade Labs within seventy-two (72) hours of delivery in order to qualify for return. All barcodes on product labels must be intact. Products with labels that have been altered in any way are non-returnable.