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Suppgrade Labs Help Center

<p id="isPasted">Once you&#x2019;ve contacted Customer Service and your return has been approved, you&#x2019;ll receive a separate email containing your return shipping label and packing slip.</p><p>After your package is received and processed at our facility, a refund will be issued minus the original shipping cost. Please allow 3 - 10 business days for the refund to appear in your account, depending on your bank&#x2019;s processing time.</p>

Once you’ve contacted Customer Service and your return has been approved, you’ll receive a separate email containing your return shipping label and packing slip. After your package is received and processed at our facility, a refund will be issued mi

Are there any fees associated with returns?

Returns, exchanges, and refunds

How long does it take for an order to be shipped?

Do you offer free shipping?

What are your delivery options & fees?

Where do you ship?

Do you offer international shipping?

Do you offer replacement or refund if a package is lost or damaged during shipping?

Suspect a delayed or lost package?

Shipping & Delivery

Do you offer returns?

Are there any items that are non-returnable or non-refundable?

How to initiate a return?

How do I return unopened products?

How long does it take to receive a refund once the return is processed?

Can I return an item that was purchased on sale or with a discount?

How do I access my account?

What payment options do you provide?

How does your subscription work?

Do I have to use Shop Pay?

Order & Payment

What’s the best time to take DAKE & Minerals?

What is DAKE™?

What are the benefits of taking the vitamin DAKE™?

What are the ingredients of DAKE™?

What is the recommended use for DAKE™?

Why do you need DAKE™?

What is the form of Vitamin A?

What is GG or Geranylgeraniol?

What is Minerals 101?

What are the benefits of taking Minerals 101?

What are the ingredients of Minerals 101?

What is the recommended use for Minerals 101?

Why do you need Minerals 101?

Is it okay to take products together?

If I drink Danger Coffee do I need to take Minerals 101?

Are they safe for children?

Do you offer samples?

What are trace minerals?

What does chelated mean?

Does Motivation 101 have caffeine?

Can I get some guidance from Dave about taking supplements?

What is the best way to store the supplements?

Do you do third party testing?

Can you advise on how much and which supplements I should take?

What form is the Magnesium 101?

What is the benefit of taking Organs 101?

What is the benefit of taking Brain 101?

What is the benefit of taking Motivation 101?

Why does DAKE contain MK-4 and not MK-7?

How did the DAKE capsule change?

Does Brain 101 contain Caffeine?

Product questions

Do you have any ongoing discounts or promotions?

Do you have a loyalty program?

How do I become an affiliate?

Promotions and rewards

Do I need an account?

How do I manage my subscription?

How do I cancel my subscription?

How do I edit the frequency of my subscription?

How do I set the next date for my subscription?

How do I edit my payment method?

How do I edit my default address?

How do I change the email address associated with my account?

Subscription Management

How do I see all upcoming orders?

How do I send my next order immediately?

How do I skip my next order?

How do I delay my next order?

How do I edit my address for my next order?

How do I add an item to my next otder?

How do I swap an item in my next order?

How do I view my order history?

Subscription Order Help

Subscriptions

Are there any fees associated with returns?Updated 4 days ago