Suspect a delayed or lost package?Updated 9 months ago

We understand how important it is for your Suppgrade Labs order to arrive in a timely manner. If you believe that your package might have been delayed or lost, here's what you can do:

If your order was shipped via USPS please contact USPS Tracking® customer service directly with your USPS tracking number at hand. They're best equipped to handle and rectify such issues quickly. Here's how you can reach them:

USPS Customer Care Center

Connect with our customer service representatives to help resolve your issue and get back on track.

You can send USPS an email detailing your concern as much as possible. They typically respond within 24 hours. Just remember to include all pertinent details to speed up the process.

Email: USPS^® Customer Service
Call: 1-800-ASK-USPS^® (1-800-275-8777)

Hours of Operation
Monday – Friday 8 AM – 8:30 PM ET
Saturday 8 AM – 6 PM ET

If your order was shipped via FedEx, there are many support options from the tracking page for your shipment.

You can sign up for email updates, contact support and report issues directly with FedEx and be kept abreast more directly than with Suppgrade Labs Customer Service.

FedEx Customer Care Contact page 

USA Customer Service 1.800.Go.FedEx