Do you offer replacement or refund if a package is lost or damaged during shipping?Updated 9 months ago

We understand that receiving your order in good condition is important to you. At Suppgrade Labs, we take utmost care in packaging and shipping your products to ensure they arrive safely. However, we also recognize that unforeseen circumstances can sometimes lead to lost or damaged packages during the shipping process.

If your package is lost or arrives damaged, don't worry – we've got you covered. We offer a comprehensive solution to address such situations:

Replacement: If your package is lost by the carrier or arrives in a damaged condition, we will promptly arrange for a replacement shipment at no additional cost to you. Your satisfaction is our priority, and we want to make sure you receive your Suppgrade Labs products in the best possible condition.

Please send photo documentation of the package, packing list and what you received to our Customer Service team at [email protected] and they will contact you for resolution.

Refund: In case a replacement isn't feasible or if you prefer, we also offer the option of a full refund for the value of the lost or damaged items. We want to ensure that you're completely satisfied with your shopping experience with us, and this includes making things right in case of any shipping issues.

If you encounter any issues with your package, please reach out to our dedicated customer support team with a description of the issue and photos of the packaging, packing list, and any other relevant information we should know. We are here to assist you and guide you through the process of receiving a replacement or initiating a refund for lost or damaged items.